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Employment Opportunities

Family Resource Navigator

Department: Child Care Partnership
Location: Eau Claire
Starting Wage: $21.29/hour

Job Description:

Western Dairyland is launching new programming – Family Resources- and is looking to hire a Family Resource Navigator. The ideal candidate will live or have connections to Buffalo and/or Pepin County in Wisconsin.

This position requires an associate or bachelor’s degree, with core knowledge early care & education, human services, sociology, social services or related field. This is a full-time position at 36 hours/week. Starting wage is $21.29/hour negotiable based on experience. 

Primary duties include:

  • Help families identify & access community resources, build social connections & understand & find quality child care
  • Support parents in preparing children for school through at-home early learning activities
  • Build collaborative community partnerships and a continuum of care for family support services and parent education initiatives
  • Participate in community initiatives and committees
  • Plan & coordinate outreach events and family engagement activities
  • Offer office hours for families to drop in or make an appointment for support
  • Maintain contact with community-based organizations to ensure the accuracy of service referrals to ensure client needs are met.
  • Facilitate evidence-informed parent education programs grounded in Protective Factors and strength-based.
  • Offer parents the opportunity to contribute and build leadership skills through deeper levels of participation, such as co-facilitating or hosting activities, serving on committees or boards, or providing peer support to other parents.
  • Develop flyers, posters, social media content, and other print materials as needed to promote programs.
  • Write content for a parent newsletter
  • Facilitate community presentations promoting services
  • Use established forms to collect demographic information, participant feedback, and family pre/post assessments.
  • Prepare reports and submit them by the established due date
  • Create and maintain data collection systems as needed to comply with funding sources.

Required Skills

  • Possess a strong sense of customer service
  • Ability to make informed & immediate decisions or who to contact for support
  • Possess excellent listening skills
  • Be accurate and detail-oriented
  • Possess strong verbal and written communication skills
  • Demonstrate competent skills as it relates to case management entry
  • Maintain a high level of confidentiality 
  • Function well in an office, vehicle, or business environment during any given workweek

Western Dairyland is committed to employee wellness and work-life balance. We have implemented a four-day 36 hour workweek and pay our full-time employees for 40 hours! 

We offer a complete benefits package including health, dental and life insurance, 401(k) plan with up to a 6% match, EAP, paid time off, and sick leave. Western Dairyland is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program. We provide ongoing coaching and mentoring to support staff development.

We offer a complete benefits package including:

Vacation, personal leave, holidays, sick leave

  • 3 weeks of vacation annually
  • 25 hours of personal time off annually
  • 10 paid holidays annually
  • Sick leave accrued at 3.3230 hours per pay period
    • approximately 7 hours sick leave per month for full time employees
    • maximum accrued sick leave of 432 hours
  • Short-Term Disability
  • Long-Term Disability agency paid

401(k) plan with up to a 6% match 

Employees can contribute immediately. After 1 year of employment, the agency will contribute between 3 and 6 percent, dependent on the employee's contribution.

Health Insurance

  • 90% premiums covered for individual coverage
  • 75% premiums covered for additional coverage needed
  • $3,750 deductible reimbursement for individuals and up to $6,500 reimbursed for family deductibles
  • Health Savings Account
  • Flexible Spending Accounts for both Health and Dependent Care

Dental Insurance

  • Single $34.92 per month
  • Family $103.04 per month

Additional Benefits

  • Employee Assistance Program - fully paid
  • Basic Life Insurance - fully paid (plus additional group coverage amounts)
  • Flexible work schedule with generous accommodations for family, school, and volunteer commitments
  • Opportunities for continuing education, conferences, and classes
  • Employees have access to our Discount Marketplace
  • WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program.


The application is open until filled. To apply for this position:

Western Dairyland Child Care Partnership is an equal opportunity/affirmative action employer. We promote excellence through diversity and encourage all qualified individuals to apply.


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Why Western Dairyland?

Do you want to make a difference? At Western Dairyland E.O.C. Inc., we believe that life is too short to be stuck in a job you don't like. One that doesn't provide satisfaction. One that doesn't allow you to make a difference in the lives of others.

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