Latest News
Offices Open by Appointment Only
Posted: June 9th, 2020
As we continue to respond to the COVID-19 pandemic, a majority of Western Dairyland services will be delivered by phone and/or email. Appointments for Energy Assistance and Rental Assistance will be conducted by phone whenever possible.
After putting many safety policies and practices into place, our Eau Claire and Independence offices will be open by appointment only starting on June 9th. Clients and visitors will follow the same safety and screening procedures as staff.
- A mask or face covering is required to enter any of our buildings. If you do not have a mask, one will be provided to you.
- Anyone entering will be screened and have their temperature checked.
- Anyone exhibiting symptoms of COVID-19 or with a temperature of 100.4 or above will be denied access to the building
Please call us if you have any questions:
- Eau Claire Office: 715-836-7511
- Independence Office: 715-985-2391
Our Offices are Closed,
but We're Here to Help!
Posted: May 19th, 2020
All Western Dairyland offices are currently closed due to the increased health risks associated with COVID-19. For information about rescheduling or conducting appointments by phone, please call your nearest office:
Read the entire article.
Eau Claire: 715-836-7511
Independence 715-985-2391
A majority of our employees will be working remotely during this time, and we will do our best to deliver services to everyone who needs them. Updates will be posted at www.WesternDairyland.org and on our Facebook page.
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Todas las oficinas de Western Dairyland están cerradas debido al mayor riesgo de COVID-19. Para obtener información sobre la reprogramación o la realización de citas por teléfono, llame a su oficina más cercana:
Eau Claire: 715-836-7511
Independence 715-985-2391
Una mayoría de nuestros empleados trabajarán de forma remota durante este tiempo, y haremos todo lo posible para ofrecer servicios a todos los que los necesiten. Las actualizaciones se publicarán en www.WesternDairyland.org y en nuestra página de Facebook.
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Tag nrho Western Dairyland chaw ua haujlwm kaw rau kev pheej hmoo ntawm COVID-19. Yog xav paub ntxiv txog kev teem sijhawm lossis rov teem caij hauv xov tooj, thov hu rau lub chaw haujlwm ze tshaj plaws:
Eau Claire: 715-836-7511
Independence 715-985-2391
Txhua tus neeg ua haujlwm nyob ntawm tsev, peb yuav ua qhov zoo li peb ua tau. Yog muaj xov xwm tshiab, peb mam sau rau Facebook thiab ntawm www.WesternDairyland.org.
Changes to the Energy Assistance Application Process
Posted: March 16th, 2020
March 16, 2020 – Due to the potential spread of COVID-19 in our communities, Western Dairyland EOC has made the following changes to the application process for the Wisconsin Home Energy Assistance Program (WHEAP) at our offices in Eau Claire and Independence.
Read the entire article.
March 16th – 18th Our offices at 418 Wisconsin Street in Eau Claire and 23122 Whitehall Road in Independence will remain open during regular business hours, from 8 am to 4:30 pm. All Energy Assistance clients are encouraged to conduct their appointments by phone if possible.
If you are sick, show any signs of illness, have a chronic disease, or are over the age of 60, please call us prior to your Energy Assistance appointment and we will help you over the phone or reschedule your appointment. Please call the Eau Claire office at 715-836-7511 or the Independence office at 715-985-2391.
Starting on Thursday, March 19 Western Dairyland offices in Eau Claire and Independence will be closed to the general public and all scheduled appointments for Energy Assistance will be conducted by phone.
Applications for Energy Assistance will also available by mail and online at www.WesternDairyland.org. Additional information is available by calling our main office at 715-985-2391.
After March 19, our offices will remain closed to the general public until we are confident that any major health risks to our staff and clients have passed. We continue to monitor the situation closely and are consulting with local, state, and federal partners to ensure these much-needed programs are readily available.
COVID-19 Preparedness
Posted: March 12th, 2020
March 12, 2020 - We are monitoring closely the emergence of the SARS-CoV-2 virus and the disease it causes, named "coronavirus disease 2019" (COVID-19). At this time, no one knows how severe this outbreak will be. Given this uncertainty, and the fact that the seasonal influenza (flu) virus is also widespread, we are taking proactive steps to address a number of employee and other business concerns.
Read the entire article.
First and foremost, we want to maintain a safe workplace and encourage and/or adopt practices protecting the health of employees, clients, tenants, or others. We also want to ensure the continuity of business operations in the event of a pandemic. We are in the process of monitoring the information provided from the CDC, WI Department of Health Services, our state and federal funders, and other resource sites.
We ask all employees to cooperate in taking steps to reduce the transmission of communicable diseases in the workplace. Employees are reminded of the following:
- Stay home when you are sick.
- Wash your hands frequently with warm, soapy water for at least 20 seconds.
- Cover your mouth with tissues whenever you sneeze, and discard used tissues in the trash.
- Avoid people who are sick with respiratory symptoms.
- Clean frequently touched surfaces.
- Use hand sanitizer after meetings, public places, working with clients/tenants
Employees are encouraged to use telephone and video conferencing instead of face-to-face meetings as much as possible during this outbreak. Use disinfectant hand wash after visits with clients, tenants, or public.
It is critical that employees do not report to work while they are experiencing respiratory symptoms such as fever, cough, shortness of breath, sore throat, runny or stuffy nose, body aches, headache, chills or fatigue. Currently, the Centers for Disease Control and Prevention recommends that employees remain at home until at least 24 hours after they are free of fever (100 degrees F or 37.8 degrees C) or signs of a fever without the use of fever-reducing medications. Many times, with the best of intentions, employees report to work even though they feel ill. Paid time off benefits may compensate employees who are unable to work due to illness. Employees who report to work sick will be sent home in accordance with these health guidelines. If someone is diagnosed with a “serious health condition” such COVID-19, you may qualify for Family Medical Leave.
In the event the outbreak becomes more severe, we will consider, on a case-by-case basis, requests from employees to work from home during this time. While not all positions are conducive to telework, those positions with primary job duties that can be effectively performed remotely will be given consideration.
Helpful Resource Sites:
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