Employment Opportunities

Thrift Store Lead

Department: Retired & Senior Volunteer Program (RSVP)
Location: Independence, WI
Shift: Days
Starting Wage: $17.98

Job Description:

Western Dairyland EOC Inc, is hiring a part-time Thrift Store Lead.

Cents and Sensibility is a nonprofit thrift store operated by WDEOC. The store lead position is responsible for daily store activities, including the training and supervision of volunteers and employees, and the day-to-day retail operations.  

The starting wage for this position is $17.98 per hour. This is a part-time, 20-29 hours per week position, working Monday through Friday. This position is located in Independence, WI.

Essential Functions:

Supervise Staff and Volunteers:

• Provide orientation and training to volunteers and staff on store operations and quality standards
• Assign daily work tasks according to store priorities
• Supervise activities of employees and volunteers
• Scheduling of staff
• Promotes a sense of teamwork, good morale, and service to our clients/customers
• Enforce work rules outlined and provided by WDEOC
• Monitor, correct, and document performance issues including goal setting of staff and volunteers as needed

Training:

• Train and supervise cashiers on cash register procedures and cash handling practices
• Train staff and volunteers on safety and security procedures
• Work with community volunteers and training program participants to provide overall training and direction of store operations

Reporting:

• Communicate regularly (at least once per week) with the store manager regarding general operations
• Monitor store supplies and notify store manager of needed supplies

Store Management:

• Maintain a pleasant, professional, and service-oriented environment between the store
• staff, clients, and customers
• Supervise the stocking and rotation of merchandise on the retail floor
• Maintain a neat, clean, and orderly appearance on the retail floor
• Oversee “certificate” process and policies in the store
• Ensure accurate deposits and accounts and maintain adequate currency at store
• Maintain security of all cash receipts and surplus cash in a safe/secure spot
• Enforce proper cash handling procedures by all staff members
• Ensure the safety and security of the building

Processing donations:

• Assist customers with carrying in their donations as needed
• Make decisions and sort items based on quality standards
• Wash/dry/steam donations
• Price/tag items according to pricing charts
• Maintain and organize upstairs storage area
• Carry seasonal items/and other donations upstairs/downstairs

Attend to retail and merchandising:

• Create and Publish “weekly sales” on Facebook
• Price/tag merchandise and place in the correct area of the store
• Assure proper organization by size on the racks
• Attractively display store merchandise
• Remove empty hangers and inappropriate seasonal clothing
• Operate cash register, and process the transactions and credit card terminal
• Make daily deposits to the bank
• Provide quality customer service and maintain confidentiality

Attend to the needed cleaning and general maintenance of the store:

• General maintenance of the store
• Monitor store cleaning charts
• Clean and organize sorting rooms, sales floors, and upstairs storage area

Qualifications:

To Perform this job successfully, an employee must be able to perform each essential duty satisfactorily and must:

• Be able to maintain a high level of confidentiality
• Be punctual and maintain a neat appearance
• Be able to operate a cash register and other store equipment
• Have excellent oral and written communication skills with the ability to communicate a wide variety of information to staff, volunteers, donors, clients, and customers
• Have excellent multi-tasking ability
• Have excellent listening skills
• Be accurate and detail-oriented
• Have good organizational and problem-solving skills
• Be able to move around in a store environment during the workday
• Have a strong sense of customer service
• The ability to work with diverse populations represented by store employees, volunteers, customers, and clients
• Be knowledgeable of basic computer operations and simple mathematical calculations to oversee a retail, nonprofit business

Equipment Skills:

• Able to operate various household appliances as needed
• Able to operate a washer/dryer/steamer as necessary
• Able to operate a cash register

Education and/or Experience:

• High school diploma or equivalency is required; Associate degree with 2-4 years’ experience is preferred or equivalent 4-6 years of retail experience.

Licenses, Certifications, Authorizations Required:

• Must have a valid driver’s license
• Must have an insured vehicle
• Must meet Western Dairyland’s insurability requirement

 We offer a complete benefit package, including:

• Dental, vision and life insurance
• 401(k) plan with up to a 6% match (employee contributes 3%, WDEOC contributes 6% for a 9% total)
• EAP
• Annual performance-based wage increases of 4% to 6%
• Vacation
• Personal leave
• Paid holidays
• Sick leave
• Opportunities for continuing education, conferences, and classes
• WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program

To apply for this position:

• Send a cover letter and resume to Human Resources at HR@wdeoc.org

This agency is an equal opportunity employer. Learn more about our organization at www.westerndairyland.org.