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Employment Opportunities

RSVP Program Coordinator

Department: RSVP
Location: Independence
Shift: Monday - Friday (8 am - 4:30 pm)
Starting Wage: $16.24

Job Description:

WDEOC is a non-profit Community Action Agency dedicated to alleviating poverty-related conditions in western Wisconsin. Founded in 1966, we operate more than 20 unique programs for low-income families and individuals, including:

  • Head Start & Early Head Start
  • Homeless Services (Housing First, Homeless Shelters, Rapid Rehousing)
  • Child Care Partnership (Resource & Referral, YoungStar, Food Program)
  • WHEAP Energy Assistance
  • Weatherization & Home Rehab
  • Fresh Start (Youth Development)
  • Business Development (Women's Business Center)
  • RSVP Volunteer Program (Volunteer Caregivers, Birthday Boxes, Weekend Food 4 Kids & much more!)
  • Transportation Programs (Work-n-Wheels, Paratransit Certification)

We are hiring a Program Coordinator for our Retired & Senior Volunteer Program (RSVP) at our Independence office. We work with hundreds of volunteers ages 55 and older at 40 volunteer sites in a five-county area. We also coordinate signature projects including Birthday Boxes, Weekend Food 4 Kids, and Volunteer Caregivers. Thrift Store in Independence, WI.  Job duties include:

Volunteer Recruitment & Retention

  • Plan and implement recruitment initiatives
  • Follow-up on referrals of potential RSVP volunteers
  • Contact inactive volunteers to determine status and future placement opportunities
  • Maintain communications with volunteers and partnering organizations
  • Plan and conduct annual volunteer recognition events
  • Provide development of volunteer sites, placements, and projects
  • Coordinate and plan volunteer and site recruitment initiatives
  • Recruit volunteers for various partners and projects such as caregivers, etc.
  • Work with volunteer sites to collect required performance measurement data

Site Development & Retention

  • Prepare and distribute of community needs assessments, surveys, and respond to information requests
  • Provide general support to volunteer sites
  • Promotes a sense of teamwork, good morale, and service to our volunteers and sites

Newsletter Production

  • Prepare and coordinate production of quarterly newsletter using Microsoft Publisher
  • Visit volunteer sites to interview volunteers and site supervisors to create volunteer success stories

Program Coordination           

  • Coordinate RSVP projects (Birthday Box, Weekend Food 4 Kids, and Caregivers) with a concentration on Caregivers
  • Recruitment of volunteer caregivers and clients
  • Data entry of clients and volunteer caregivers (hour logs and reporting)
  • Match client with volunteer caregiver
  • Maintain continuous communication with volunteer caregivers and clients
  • Update caregiver website and marketing materials as needed

Program Support

  • Collect documentation needed for reporting purposes
  • Create reports for funders
  • Update program policies and procedures
  • Collect and record In-Kind/Match using RSVP Federal In-Kind/Match requirements
  • Be familiar with program federal and state rules and regulations
  • Prepare, distribute, and collect performance measurement data
  • Work with stations to collect data such as hour logs and other information
  • Provide clerical services and office support including data entry
  • Be familiar with all general RSVP program functions and AmeriCorp Seniors National Service program
  • Provide follow up to volunteers and volunteer sites and potential volunteers
  • Maintain communications with volunteers and sites
    • Track hour logs, performance measurement requirements, etc.
  • Prepare, distribute, and follow-up with RSVP correspondence
  • Create purchase orders (as needed)
  • Order program supplies
  • Other duties as assigned


  • Be able to maintain a high level of confidentiality
  • Be punctual and maintain a neat appearance
  • Must have excellent time management skills
  • Be proficient in Microsoft Office products (Word and Excel)
  • Must be able to communicate effectively with others both orally and in writing
  • Have excellent multi-tasking ability
  • Have excellent listening skills
  • Be accurate and detail oriented
  • Have good organizational skills
  • Have a strong sense of customer service
  • The ability to work with diverse populations
  • Be knowledgeable of interests, abilities, needs and concerns of individuals 55 and older
  • Excellent problem-solving skills

Education and/or Experience

This position requires a high school diploma or GED. An associate degree in administrative assistant, business administration, communications/marketing, or related field preferred or  4-6 years of experience working with the general public.

The starting salary is $16.24 per hour. We offer a complete benefit package, including:

  • Health, dental and life insurance
  • 401(k) plan with up to a 6% match (employee contributes 3%, WDEOC contributes 6% for a 9% total)
  • Vacation (starting at two weeks; increasing to 6 weeks max)
  • Personal leave (28 hours annually)
  • Paid holidays (9 days each year)
  • Sick leave (8 hours earned per month)
  • Flexible work schedule with generous accommodations for family, school, and volunteer commitments
  • Opportunities for continuing education, conferences, and classes
  • WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program.


  • Monday - Friday

Licenses, Certifications, Authorizations Required

  • Must have a valid driver’s license
  • Must have an insured vehicle
  • Must meet Western Dairyland’s insurability requirements

Company's website:

  • https://www.westerndairyland.org/

Company's Facebook page:

  • https://www.facebook.com/WesternDairyland/

Work Remotely:

  • No

The application deadline is Wednesday, March 3rd, 2021. To apply for this position:

  • Complete an affirmative action form on our website www.westerndairyland.org/aa_form.phtml
  • Complete application on WesternDairyland.org/jobs
  • Send a cover letter and resume to Jeremiah Segerstrom at jeremiah.segerstrom@ wdeoc.org

This agency is an equal opportunity employer. WDEOC provides equal employment opportunities to all applicants and prohibits discrimination and harassment of any type: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We pride ourselves on maintaining an inclusive and family-friendly work environment. Learn more about our organization at www.westerndairyland.org


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